I’ve never met Jason Rakowski, but he introduced himself through a comment on my previous post.  As I always do, I checked out his website to ensure that the comment wasn’t originating from yet another linking/spamming news-aggregation site selling pharmaceuticals or worthless paraphernalia. I was pleasantly surprised to find that Jason writes a very good blog on customer service.

As a service to my readers, I’m providing a link to his blog posting on When It’s Time to Fire the Customer.  He even provides a helpful case study. It looks like Jason works in or with the auto industry, so I suspect he knows more than a bit about customer service, both good and bad.  Jason?

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